Refund policy
Returns
We want you to be happy with your purchase. If you're not completely satisfied, you may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging where possible.
- Not be a personalised, customised, or hygiene-sensitive item (where applicable).
To start a return, please contact us with your order number and the reason for your return.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.
Shipping charges are generally non-refundable unless the item was faulty, damaged, or sent in error.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include:
- Your order number.
- A description of the issue.
- Clear photos of the item and packaging.
We'll work with you to resolve the issue as quickly as possible.
Order Cancellations
Orders can be cancelled before they have been processed or dispatched.
Once an order has been shipped, you may need to return it after delivery in accordance with this policy.
Non-Returnable Items
The following items cannot normally be returned unless they are faulty:
- Personalised products.
- Gift cards.
- Certain hygiene or personal care items once opened.
- Items marked as final sale.
Return Shipping
If you are returning an item because you've changed your mind, you are responsible for the cost of return shipping unless otherwise stated.
If the item is faulty, damaged, or incorrect, we will provide an appropriate remedy in line with your legal rights.
Contact Us
If you have any questions about returns or refunds, please contact us using the contact details provided on our website.